Our guarantee
Quality is guaranteed. If your piece arrives with a flaw in the workmanship or materials, or a mistake in your custom design, we will replace it or refund it.
Made to order
Because every piece is made to order — many with your own logo or wording — we do not accept general returns or change-of-mind returns.
How to make a claim
Contact us with the email you ordered with and a photo of the problem. We will sort it out with you directly.
Natural materials
Leather and rusted steel finishes vary piece to piece. Colour variation, natural marks and small differences from the photos are part of the material, not a defect.